Privacy Policy and Data Protection Practices

Our Commitment to Your Privacy

At Dravexilonia Financial Planning, we take your privacy seriously and are committed to protecting your personal information in accordance with Malaysian and international privacy laws.

This policy explains how we collect, use, store, and protect your data when you use our subscription services or interact with our website.

Information We Collect

We collect information necessary to provide effective financial planning services and maintain our subscription platform

• • Contact information including name, email address, phone number, and mailing address
• • Financial information relevant to planning consultations (income ranges, asset values, planning goals)
• • Account information including subscription preferences, payment details, and service usage patterns
• • Technical information such as IP address, browser type, and website interaction data

How We Use Your Information

Your personal information enables us to provide personalized financial planning services and improve your experience

• • Delivering monthly consultations and personalized financial planning guidance
• • Processing subscription payments and managing your account
• • Sending important updates about our services, market insights, and regulatory changes
• • Improving our services through usage analysis and feedback collection
• • Complying with legal obligations and regulatory requirements

Legal Basis for Data Processing

Under Malaysian Personal Data Protection Act and international privacy laws, we process your data based on

Primary Legal Basis: Consent for subscription services and legitimate business interests for service improvement and legal compliance

How We Share Your Information

We may share your information in limited circumstances to provide our services effectively

• • With trusted service providers who help us operate our platform and process payments
• • When required by Malaysian law, court orders, or regulatory authorities
• • With your explicit consent for specific purposes you've authorized
• • In connection with business transfers, though we'll notify you of any ownership changes

Data Security and Protection Measures

We implement industry-standard security measures including encryption, secure servers, access controls, and regular security audits to protect your personal information from unauthorized access, alteration, or disclosure.

Data Retention Periods

We retain your personal information for as long as necessary to provide services, comply with legal obligations, and resolve disputes. Typically, this means maintaining records for 7 years after account closure as required by financial services regulations.

Your Privacy Rights

You have important rights regarding your personal information, including

• • Right to access and receive copies of your personal data
• • Right to correct inaccurate or incomplete information
• • Right to request deletion of your data (subject to legal retention requirements)
• • Right to restrict processing in certain circumstances
• • Right to receive your data in a portable format
• • Right to object to certain types of data processing
• • Right to withdraw consent for data processing at any time

Cookies and Online Tracking

We use cookies and similar technologies to enhance your website experience and analyze usage patterns.

For detailed information about our cookie practices, please review our separate Cookie Policy. Cookie Policy

Children's Privacy Protection

Our services are designed for adults and we do not knowingly collect personal information from individuals under 18 years of age. If we become aware of such collection, we will delete the information promptly.

Changes to This Privacy Policy

We may update this policy periodically to reflect changes in our practices, technology, or legal requirements. We'll notify you of significant changes through email or prominent website notices.

Contact Information

For questions about this privacy policy or to exercise your rights, contact us using the information provided in our main contact section.